Refunds
Last updated: 11 October 2026
Draft document. Working text drafted for the prototype: it must be reviewed and approved by a lawyer before any commercial launch.
Tchopa has no subscription: you buy credit packs when you need them. This page explains, simply, when and how you get refunded.
1. Failed or undelivered reel: refunded automatically
If a reel cannot be made or delivered because of a technical problem on our side, the credits used are given back to you automatically, with nothing to ask. The two edits included with every reel cost nothing.
2. Billing error: full refund
Double charge, wrong amount or a payment you did not authorise: write to us and we refund the full amount to the payment method used, at the latest 14 days after checking.
3. Unused credits
Purchased credits are valid for 6 months and are not refundable, unless mandatory law says otherwise. If the service does not work for you within 14 days of a purchase and that pack’s credits have not been used, write to us: we look at every request in good faith.
4. Automatic top-up
If an automatic top-up was charged by mistake, or after you had switched it off, tell us within 30 days: we cancel and refund it if its credits have not been used. You can switch it off at any time in Billing.
5. Welcome gift
The credits offered at sign-up are free: they are neither refundable nor exchangeable for money.
6. For businesses only
Tchopa is meant for shops, freelancers and companies: purchases are made between businesses. The 14-day withdrawal right for consumers therefore does not apply, unless the law of your country grants it anyway.
7. How to ask for a refund
Through the contact form or at {{COMPANY_EMAIL}}, with the account’s e-mail address and the date of the purchase. We answer within 5 working days, always: no request goes unanswered. An accepted refund reaches the payment method used within 5 to 10 days depending on your bank.